Training Videos & FAQs

This could be a couple of things. First, the internet connection/signal may be weak. This can be checked by signing into your machine while in service mode, and selecting "Telemetry" from your Home and "Get Network Status". A few lines down, there should be a Dbm number between -45 and -80 if has a healthy connection. If that's the case, let a member of the Spirit Box team know and we can ship you an antenna booster to improve the signal.

This could be a couple of things. First, one of the coin tubes may be out or almost out of coins. It's important to keep each tube at least 1/4th of the way full at all times so the machine knows it can always make change. The second issue could be a coin jam, found either in the coin tubes or the upper section of the coin mechanism.

Your machine may have reverted back to sales mode. To get it into service mode where you can enter the password, find the trigger that gets pressed in at the top of the sliding door when closed. Hold the trigger down for a few seconds, and this will "simulate" closing the door and revert the machine back to service mode.

Each coil and corresponding motor is an odd or even number, counting from left to right. When you couple two motors, the odds can only connect with the right-side motor, and evens can only connect to the left. For example, motors 101 and 102 can be connected, but not 102 and 103.

Usually when this happens and your internet signal/connection hasn't changed (location based), it has to do with your machine's software version. To update any Spirit Box machine, use a flash drive with only one folder titled "atlas" to run new software updates manually. This flash drive can be plugged into any of the ports towards the top of the sliding door, on the inner side.